At ANUFIX, we strive to provide high-quality and reliable appliance repair services. Our refund policy is designed to be fair and transparent for our customers.
1. Inspection Charges
A minimum inspection/visiting charge may be applicable once the technician visits your location. This charge is non-refundable.
2. Service Charges
Once the repair work has been completed successfully, service charges are non-refundable.
3. Advance Payments
If any advance payment is taken for spare parts or service:
- Full refund will be provided if the service is cancelled before work begins.
- Partial refund may be issued if parts have already been ordered or work has started.
4. Service Not Completed
If we are unable to complete the service due to technical reasons from our side, any advance payment taken will be refunded.
5. Spare Parts
No refund will be provided for spare parts once installed. However, warranty (if applicable) will be provided on parts.
6. Cancellation Policy
Customers can cancel a service request before technician dispatch without any charge. If cancelled after dispatch, a visiting charge may apply.
7. Refund Timeline
Approved refunds will be processed within 5–7 working days via the original payment method.
8. Disputes
In case of any dispute, customers can contact our support team. We will review and resolve issues fairly.